Cool Life Login Assistance

Having difficulty accessing Cool Life or a Vault Room? Begin by confirming the correct login address and the email used for your invitation.

Before You Submit

Check these common access issues first.

Confirm the Login Address

Each Cool Life customer environment has its own login address. Make sure you are using the URL provided for the company, project, or Vault Room you are trying to access.

Contact the Person Who Invited You

Ask the sender to confirm your login address, invited email address, invitation status, and assigned access.

Check Password and Email Delivery

Verify that your browser is not using an old saved password, and check your spam, junk, quarantine, or filtering if you are waiting for an invitation, password reset, or OTP email.

Still Need Assistance?

Complete the Login Assistance form so we can help identify the correct environment. Cool Life cannot override access permissions established by the customer administrator.

Open the Complete Login Guide